Technical Support - Manufacturing Systems Stratford-Upon-Avon
Software development company that produces a lean manufacturing execution system for all types of manufacturing industries. We work closely with customers and their shop floors to provide a simple, standardized approach to high variety, highly complex assemblies.
The successful candidate will bring manufacturing experience to our team in a Customer Technical Support role.
We are looking for an enthusiastic employee to support our customers' technical requirements. Our projects require learning about our customers' industry and manufacturing styles, followed by designing and implementing a suitable software configuration for their needs.
Working with our customers on the installation, configuration and maintenance of software and associated hardware (remote, virtual and cloud servers).
You will be responsible for database backups, maintenance, indexing, fallover and disaster recovery for our cloud servers, as well as creating user-facing documentation and training material.
You will be required to learn our product and address Helpdesk tickets as they come in.
There will be the opportunity to grow into a product specialist and trainer or technical support specialist.
Knowledge and Skills Specification
Degree or certificate in Manufacturing Engineering or similar discipline
Experience or knowledge of manufacturing environments
Appreciation of the implications of implementing information systems e.g. culture and change management
Experience or interest in Information Technology or Computer Sciences
Experience with Microsoft Azure/Amazon Web Services/other cloud-based systems
Experience in network and/or server maintenance
Experience working with Microsoft SQL Server
Professional, positive, confident and flexible approach to work
Ability to quickly learn new skills
Self-motivated and willing to work with the team
Strong customer focus
Ability to articulate oneself to fully understand a problem and to clearly express the proposed solutions
Logical and problem-solving skills
Excellent verbal and communication skills
Driving licence and car (due to the remote countryside location of our office)